Contact centres are now an essential part of customer interactions for most organisations. Whether it is for sales, service, retention or research, customers increasingly judge their suppliers on the quality of the call centre service offered.
Clearanswer has been established since 1998 and is an expert
provider of contact centre solutions both in the UK and Europe.
Clearanswer has in excess of 1,400 seats available for all your customers¹ interactions utilising the very latest contact centre technology and channels
Find out more about how Clearanswer’s experience, customer focus and expertise can be used to help your business.
Clearanswer has a state of the art purpose built contact centre in
the heart of Hull City Centre, where we have over 1,200 multi-channel blended
seats available for all customer interactions. Read more »
Clearanswer has operated a purpose built modern contact centre in Leeds since 2006. Our Leeds contact centre has over 200 seats available for
your needs. Read more »
Our European state of the art contact centre was opened in 2012 to cater for our clients who require multi-lingual solutions where most European languages and many international languages are spoken. Here we currently have available
100 multi-lingual multi-channel seats with room for expansion of least another 100. Read more »
Our client portfolio includes:
“Call centre operations are the first point of contact for our customers and we therefore demand the highest levels of consistency, efficiency and accountability. Clearanswer has worked for TalkTalk for a number of years and has always demonstrated flexibility and an ability to meet the demands of a highly competitive and fast moving industry in a very successful and proactive manner.”
Head of customer experience and upsell
“Clearanswer has provided us with an excellent lead generation service. Previously the sales team was spending too much time in the office trying to make appointments by phone. Since working with Clearanswer sales productivity per sales rep has increased by over 50%.”
National Sales Director
“Having worked with Clearanswer call centres for over six years we can honestly say they are one of the best we have ever been privileged to work with. They have consistently achieved all KPI targets, have taken a proactive approach to the managing of our operation often suggesting innovative ways to produce better results and quite often to the detriment of the revenue they would earn. We would recommend their professional approach and work ethic in an instant and gladly endorse their glowing reputation.”
Head of Sales
“Overall, sales performance is higher at Clearanswer but what really stood out was that customer experience is far, far better. Without exception, whether or not they decided to buy, customers left the call feeling they had received an excellent service.”
“Scottish & Southern Energy is a company that prides itself in delivering a quality service. It was imperative that any sales force working for us had to have a clear understanding of our brand, our products and our customers’ requirements. It’s quite clear we found the answer.”
Head of External Sales